Privacy Policy

Tonnia Theory LLC (“Tonnia Theory,” “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit [https://tonniatheory.com], contact us, purchase or inquire about services, download resources, subscribe to updates, or otherwise interact with our website, content, consulting services, digital tools, automations, and related offerings (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information you provide directly

  • Name, business name, title, email address, phone number, mailing address, and other contact details.

  • Billing, transaction, and payment-related information you submit in connection with purchases or service inquiries.

  • Information you provide through forms, questionnaires, applications, audits, discovery calls, support requests, surveys, and communications with us.

  • Files, prompts, project materials, documents, images, comments, and other content you choose to share with us.

B. Information collected automatically

  • IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, clickstream data, and similar website usage information.

  • Cookie, pixel, analytics, and similar technology data used to understand website traffic, improve performance, remember preferences, and support marketing efforts.

C. Information from third parties

  • Information from scheduling tools, payment processors, analytics providers, CRM platforms, advertising partners, social media platforms, and other service providers you use to interact with us.

  • Information from public sources or third-party referrals when relevant to a business inquiry or engagement.

2. How We Use Information

We may use information we collect to:

  • provide, operate, maintain, and improve our Services;

  • respond to inquiries, schedule calls, send proposals, onboard clients, and deliver work;

  • process payments, invoices, refunds, and related transactions;

  • provide support, communicate updates, and manage business relationships;

  • personalize your experience and improve site functionality, resources, and offers;

  • monitor usage, troubleshoot issues, detect fraud, maintain security, and protect our rights;

  • comply with legal obligations, resolve disputes, and enforce our agreements; and

  • send marketing or promotional communications, subject to your opt-out rights and applicable law.

Where applicable law requires it, we may rely on consent, performance of a contract, legitimate interests, and legal obligations as legal bases for processing.

3. How We Share Information

We may disclose information:

  • to service providers and contractors who help us operate the Services, including providers for hosting, payments, email, analytics, CRM, scheduling, storage, project management, communications, automation, and AI-enabled tools;

  • to professional advisors such as lawyers, accountants, insurers, and auditors;

  • to government authorities, regulators, law enforcement, or other parties when required by law or when reasonably necessary to protect rights, safety, property, or the integrity of our Services;

  • in connection with a merger, acquisition, financing, reorganization, sale of assets, or other business transaction; and

  • with your direction or consent.

We do not disclose personal information except as described in this Privacy Policy, in a separate agreement, or as otherwise permitted or required by law.

4. AI and Third-Party Tool Processing

Some of our Services may involve the use of third-party software, automation platforms, and AI-enabled tools to support research, drafting, summarization, organization, workflow execution, or other operational tasks.

When you submit content to us:

  • you acknowledge that we may use third-party providers to process that content on our behalf;

  • you should not submit highly sensitive, regulated, export-controlled, or third-party confidential information unless you are authorized to do so and we have agreed in writing to handle that information;

  • use, retention, and model-training treatment of submitted content may depend on the provider, configuration, and service terms in place; and

  • any additional protections for client data will be governed by the applicable contract, statement of work, NDA, DPA, or written service terms, if any.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

  • remember user preferences;

  • analyze website traffic and engagement;

  • improve site performance and functionality;

  • measure the effectiveness of campaigns; and

  • support remarketing or advertising, where applicable.

You can usually control cookies through your browser settings. Disabling cookies may affect site functionality.

6. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide Services;

  • maintain business and tax records;

  • resolve disputes;

  • enforce agreements; and

  • comply with legal obligations.

Retention periods may vary depending on the type of information, the sensitivity of the data, the nature of the service, and applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, objection to, or portability of certain personal information, or to withdraw consent where processing is based on consent.

You may also:

  • opt out of marketing emails by using the unsubscribe link in those messages;

  • request updates or corrections to your information; and

  • contact us regarding privacy questions or applicable rights requests.

We may need to verify your identity before processing certain requests, and we may limit or deny requests where permitted by law.

9. Third-Party Websites and Services

Our Services may contain links to third-party websites, platforms, integrations, or tools. We are not responsible for the privacy, security, or content practices of third parties. Their terms and privacy policies apply to your interactions with them.

10. Children’s Privacy

Our Services are intended for business and professional audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can take appropriate action.

11. International Users

If you access our Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted unless otherwise stated. Your continued use of the Services after any update means you accept the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Tonnia Theory LLC
legal@tonniatheory.com